All About Coffee Subscriptions!
How Do I Setup a Subscription?
-On the product page of your favorite coffee, choose the bag size and quantity that you want to include in your subscription. Then select either Ground or Express shipping options. Next, choose if you'd prefer monthly shipments, or every 2 or 3 months (select via dropdown box).
-The Ground option is the lowest cost shipping method, but may take additional time to arrive (see below for more information).
-Your subscription is flexible -- you can mix and match all coffees and bag sizes!
***NEW SUBSCRIPTION TYPE*** Due to customer requests, we have added a new subscription option called 'Every New Batch.' If you choose this option, you will receive coffee from every single fresh batch that we receive. Typically these batches arrive every 2-3 weeks, but sometimes customs or shipping delays can add additional time. If you choose this subscription type, you will always be receiving the freshest possible coffee. However, you may need to manage your deliveries more proactively. Luckily, when you create your subscription order, you will receive a portal link that allows you to pause or modify your subscription at any time (let us know if you lose your portal link and we can resend it). Please note that this type of subscription will show a '30 year' interval in your subscription portal. This allows us to prevent you from being automatically charged at set intervals -- rather, we will manually trigger these subscriptions to be charged whenever we receive a fresh batch.
What Are the Benefits of a Coffee Subscription?
-It saves time -- with a subscription, there's no need to log on and place an order every month -- the coffee will simply arrive at your door around the same time every month! If you like to switch things up, you can easily modify your subscription any time.
-With any of our coffee subscriptions, you are guaranteed to receive coffee from the most recent batch that we have at the time of shipment. We will be receiving shipments twice a month, so your coffee will always be fresh!
-All Subscriptions include discounted pricing as well as discounted flat rate shipping anywhere in the USA
Should I Pick the Ground or Express Subscription?
-We offer subscriptions for Ground or Express shipping. The Express option is mainly for customers in the western half of the USA. For customers in this area, the Express option may cost about the same as the Ground option, while decreasing shipping speed from 4-5 days to 2-3 days. For everyone else, the Ground option is typically 2-3 days and costs less than Express. If you're not sure which is best for you, add your subscription items to your cart using both Ground and Express options, and compare shipping rates.
-At the time of this writing, Ground subscriptions will be shipped via UPS or USPS and Express subscriptions will be shipped via Fedex.
When Does My Subscription Ship?
By default, your subscription starts on the date of the original order, and your subsequent orders will be fulfilled on the same day every month. You can easily change your ship date in your subscription portal (emailed link).
Is There A Contract With the Subscription?
There is no contract, and you may cancel or modify your subscription at any time via the subscription portal (emailed link).
Can I Change/Modify My Subscription?
You may cancel or modify your subscription at any time via the subscription portal (emailed link). This includes changing to a different coffee, size, or quantity, modifying payment methods, shipping dates, or pausing your subscription. If you lose your portal link, please let us know and we can re-send it to you.
Can I order other items along with my subscription order?
-If desired, you can order non-subscription accessories and 'One Time Purchase' coffees at the same time as your initial subscription order, but our website will bill the shipping costs separately. In some cases, we'll need to make shipping cost adjustments on the back end. Please send us a message if you think your shipping cost is incorrect or too high.
-If you already have a subscription and you'd like to save on shipping by adding an accessory to your next shipment (for example, an espresso cup), please send us a message and we'll be happy to send a separate invoice for any non-subscription purchases.
Can I Create a Custom Subscription?
Our website allows for subscriptions for up to 19 pounds of coffee. If you need a different interval or higher quantity, please let us know, and we can setup a custom subscription.
Why don't you offer free shipping?
As most folks are aware, there is no such thing as 'free' shipping. Companies that offer free shipping are recouping that cost by charging higher prices for their products. We prefer transparency in our pricing and shipping rates. We charge actual shipping costs (and even less than cost for subscriptions). This allows us to offer the lowest possible TOTAL pricing, no matter where you live.
Is there a Subscription for a Cafe or Commercial Use?
If you're interested in offering Saka/Tafuri coffee at your commercial establishment, we'd love to hear from you! Please contact us and let us know your specific requirements: info@cantinacoffee.com
Why can't I sign up for a subscription?
Subscriptions are currently available for customers located in the USA. If you're located outside the USA and you're interested in a subscription, send us a message, and we can setup a custom subscription.
Need Help with a Question Not Answered Here?
Please see the following guide for more info: How Subscriptions Work
Contact: info@cantinacoffee.com
We appreciate your feedback! Please bear with us while we work out any kinks with this new system -- thanks!
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